Shipping policy - The Wee Bean
Menu
0
    0

    Your Cart is Empty

    Shop
  • Wear
  • Sleep
  • Bath
  • Keepsake
  • Gift Sets
  • By Age
  • By Gender
  • By Price
  • Categories
  • By Collection
  • By Print / Design
  • By Age

  • Shipping policy

    Order Processing Time

    All orders are processed within 1 -  business days. Please note during high order volume periods, there may be minor delays. If there are any significant delays in the shipment of your order, we will contact you via email - we appreciate your patience during this time.

    Shipping within Hong Kong & Macau

    We offer FREE Express shipping (1 - 2 business days) for orders over HK$500.  All other orders will be charged a flat rate of HK$30.

    For all pick-up orders, please ensure to collect your order within 1 week of placing it to avoid cancellations, thank you!

    International Shipping

    International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation:

    Country Transit Time (Business Days)
    Australia
    • Flat Rate Standard Delivery: AUD 12 (7-14 days)
    • Flat Rate UPS Express Delivery: AUD 25 (2-5 days)
    • Orders over AUD 185+: FREE UPS Express Delivery
    • Duties & Taxes INCLUDED - no hidden fees
    Canada
    • Flat Rate Standard Delivery: CAD 20 (10-15 days)
    • Orders over CAD 190+: FREE Standard Delivery
    • Duties & Taxes INCLUDED - no hidden fees
    Singapore
    • Orders under SGD 50: SGD 6 Standard (7–14 Days) / SGD 18 UPS Express (2–3 Days)
    • Orders over SGD 50: SGD 9 Standard (7–14 Days) / SGD 12 UPS Express (2–3 Days)
    • Orders SGD 120+: FREE UPS Express Delivery
    • Duties & Taxes INCLUDED - no hidden fees
    United Kingdom
    • Flat Rate Standard Delivery: GBP £7(10-14 days) 
    • Order GBP £95+: FREE Standard Delivery
    • Duties & Taxes INCLUDED - no hidden fees
    United States
    • Flat Rate Standard Delivery: USD 15 (7-12 days)
    • Order USD 150+: FREE Standard Delivery
    • Duties & Taxes INCLUDED - no hidden fees
    Rest of World
    • Shipping options & rates calculated at checkout
    • Duty & Taxes Not Included

    Please note all transit times are a guide only and exclude time in customs if applicable and may be subject to delay due to causes outside of The Wee Bean's control. All transit times are a guide only and exclude time in customs if applicable and may be subject to delay due to causes outside of The Wee Bean's control.

    International Customs / Import Taxes

    Please note The Wee Bean is not responsible for any customs or import taxes as these charges are the sole responsibility of the recipient of the parcel. If you would like to opt for a prepaid taxes & duties option, please contact us at service@theweebean.com for further assistance.

    Order Tracking Information

    Shipping Confirmation & E-Receipt Email

    1. Once an order has shipped, we'll send you an email with the tracking number.  It may take up to 72 hours for your tracking number to be activated
    2. Click the link in the email to track the progress of your shipment.

    Refused Shipments

    We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your package arrives in a damaged condition, please accept the delivery and email us at service@theweebean.com so we can get you sorted.

    If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties and taxes.

    Redirecting An Order

    Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!