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Shipping Policy
Please note that we will be CLOSED on Oct 25, with reduced hours (11 AM - 3 PM) on Oct 29. These hours may affect order dispatch and customer service response times.
Orders within Hong Kong
All Hong Kong orders will be processed within 1 - 2 business days.We offer FREE Express Shipping (1 - 2 business days) via SF Express for orders over HK$500. All other orders will be charged a flat rate of HK$30.
For pick-up orders, please collect your order within one week to avoid cancellation. For special arrangements, contact us at service@theweebean.com or WhatsApp 5367 7734. We appreciate your understanding and apologize for any inconvenience.
International Shipping
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation.
| COUNTRY |
TRANSIT TIME (BUSINESS DAYS) |
FEE |
| Australia | 7 - 11 (Standard Postal) 2 - 5 (Express - UPS/DHL) |
AUD18 (Standard) / FREE on orders AUD300+ or AUD20 (Express) *Duty & Taxes Not Included |
| Canada | 5 - 7 (DHL Express) |
FREE on orders CAD240+ *Duty & Taxes Not Included |
|
Rest of EU |
3 - 4 (Express) |
€12 (Standard) FREE on orders €200+ or €22 (Express) *Duty & Taxes Not Included |
|
Rest of World |
2 - 7 (Express) |
Variable Fees Apply |
|
Singapore |
2 - 3 (Express UPS) |
SGD10 (Standard) or SGD12 (Express) FREE on orders SGD87+ *Duty & Taxes Not Included |
| United Kingdom |
6 - 10 (Standard Postal) 3 - 4 (Express - UPS / DHL) |
GBP15 (Standard) or FREE on orders GBP150+ or GBP25 (Express) *Duty & Taxes Not Included |
| United States | 2 - 3 (Express) |
FREE on orders US$170+ Variable Rates for all other others |
Please note all transit times are a guide only and exclude time in customs if applicable and may be subject to delay due to causes outside of The Wee Bean's control.
International Customs / Import Taxes
The Wee Bean is not responsible for any customs or import taxes as these charges are the sole responsibility of the recipient of the parcel. For certain shipping destinations you will be offered to prepay duties and taxes at checkout; shipping methods that support pre-payment will be clearly identified at checkout. For any other enquiries, please contact us at service@theweebean.com for further assistance.
Order Tracking Information
Shipping Confirmation & E-Receipt Email:
- Once an order has shipped, we'll send you an email with the tracking number. It may take up to 72 hours for your tracking number to be activated.
- Click the link in the email to track the progress of your shipment.